Our staff have the opportunity to influence our customers perception of the airline, directly or indirectly, through their ability to provide high standards of service and be good company advocates.

We strive to give our customers the best journey possible in our uniquely New Zealand way, right from the time they book the ticket to the time they reach their destination.

We expect our staff to be of the highest calibre with superior communication and service skills and the ability to put our customer first. They are also selected for their ability to work well as a team and present the uniquely New Zealand experience.

Working in the airline industry can be exciting and rewarding though it does come with challenges and a unique lifestyle. Sign on time and working hours may be very different from the normal nine-to-five, five days a week job. Staff may have to work on a roster which means they will work through weekends and public holidays.

There are a lot of jobs involved in providing an excellent airline service.

Find out about other positions in the airline:

At the airport
As a Flight Attendant
As a Pilot
In the engineering hangar